At biggo plus, we believe you have every right to know exactly what happens to your personal information when you use our platform. This Privacy Policy tells you plainly — no legal jargon, no fine print — how we collect your data, why we need it, who can see it, and how we protect it under Philippine law.
Our privacy commitments at a glance
Before you read the full policy below, here's a plain-language summary of where biggo plus stands when it comes to your personal information.
Biggo plus does not sell, rent, or trade your personal information to third parties for marketing purposes — ever. Your data belongs to you, not to anyone else's advertising budget.
Biggo plus complies fully with Republic Act No. 10173, the Philippine Data Privacy Act of 2012. Your rights as a data subject are real and enforceable — and biggo plus honours every one of them.
We only collect information we genuinely need to operate the platform, verify your identity, process your transactions, and keep your account secure. Nothing extra, nothing unnecessary.
All financial data — GCash details, bank account numbers, card information — is handled through SSL-encrypted connections and licensed Philippine payment processors. Biggo plus never stores raw card numbers.
You can request access to, correction of, or deletion of your personal data at any time. You can also withdraw consent for specific processing activities. Biggo plus makes these rights straightforward to exercise.
In the unlikely event of a data breach that affects your personal information, biggo plus will notify affected players and the National Privacy Commission within the timeframe required by Philippine law.
This Privacy Policy applies to all personal data collected and processed by biggo plus through our website at biggoplus.app and any related mobile or platform services. By using the platform, you acknowledge that you have read and understood this policy.
Biggo plus takes your privacy seriously — not because we have to, but because it's the right way to run a platform that millions of Filipinos trust with their money and their personal information. This Privacy Policy explains in clear terms how we handle data connected to your use of biggoplus.app.
This policy is written in compliance with Republic Act No. 10173, otherwise known as the Philippine Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations. It also reflects the principles of transparency, legitimate purpose, and proportionality required by that law.
Please read this policy together with our Terms and Conditions, which govern the overall relationship between you and biggo plus. If you have any questions after reading this policy, our Data Protection Officer is reachable through the contact details at the end of this document.
Biggo plus is the operator of the online gaming platform accessible at biggoplus.app. We are a licensed Philippine gaming operator operating under the applicable regulatory framework for online gaming in the Philippines.
Under the Data Privacy Act, biggo plus acts as the Personal Information Controller (PIC) for all data collected through the platform — meaning we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to assist in processing, those parties act as Personal Information Processors (PIPs) and are bound by contractual obligations to handle your data only in the manner we authorise.
For all data privacy concerns, our designated Data Protection Officer (DPO) can be reached at support@biggoplus.app. Please mark your message clearly as a "Data Privacy" inquiry.
Biggo plus collects the following categories of personal data, depending on how you interact with the platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID type and number | Age verification, KYC compliance, fraud prevention |
| Contact Data | Mobile number, email address | Account communication, OTP verification, support |
| Financial Data | GCash / Maya account number, bank account details, transaction history | Processing deposits, withdrawals, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Platform security, fraud detection, performance optimisation |
| Gaming Data | Game history, bet amounts, win/loss records, session durations | Account management, responsible gaming, regulatory reporting |
| Communications Data | Support chat logs, email correspondence | Customer service, dispute resolution, quality assurance |
We do not collect sensitive personal information (as defined under the DPA, such as health data, political affiliations, or racial/ethnic origin) unless specifically required by law or regulation and only with your explicit consent.
Biggo plus collects your personal data through the following channels:
We do not purchase personal data lists from third-party data brokers or marketing companies.
Biggo plus processes your personal data for the following purposes:
Biggo plus does not use your personal data for automated decision-making that produces legal effects on you without human review, except where such automation is required or permitted by Philippine law.
Under the Philippine Data Privacy Act, biggo plus processes your personal data on the following legal bases:
All financial transactions at biggo plus are processed over SSL-encrypted connections. Biggo plus does not store raw card numbers, CVV codes, or full bank account credentials on our own servers. Payment data is tokenised and handled directly by our licensed payment processor partners.
Your GCash or Maya account number is stored only in encrypted form and is used exclusively to process withdrawal requests to your own registered account. Biggo plus will never initiate a payment from your e-wallet account except in response to a withdrawal request you have personally submitted and authorised.
If you believe an unauthorised transaction has been initiated through your biggo plus account, contact our support team immediately via live chat or at support@biggoplus.app. We will freeze the relevant account pending investigation and work with the appropriate payment provider to address the issue.
Biggo plus retains your personal data for as long as your account remains active and for a period thereafter as required by Philippine law. Specifically:
After the applicable retention period, your personal data will be securely deleted or anonymised in a manner that prevents re-identification. You may request earlier deletion of certain data — see your rights in Section 11 — though mandatory legal retention periods may prevent us from fulfilling such requests in full.
Biggo plus implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These include:
No system is completely immune to security risks. In the event of a breach that is likely to result in a risk to your rights and freedoms, biggo plus will notify the National Privacy Commission and affected players within 72 hours of becoming aware of the breach, as required by law.
Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by biggo plus. These rights are real and enforceable — not just words in a policy document.
You have the right to know how your personal data is being collected and processed. This Privacy Policy is our primary means of fulfilling that obligation.
You can request a copy of the personal data biggo plus holds about you at any time. We will provide this within 30 days of a verified request.
If any of the personal data we hold about you is inaccurate or incomplete, you can request that we correct it. Account-level corrections can often be made directly in your profile settings.
You can request deletion of your personal data. Note that mandatory legal retention obligations (such as AML record-keeping) may prevent deletion of certain data types even after account closure.
You can object to processing of your personal data for direct marketing purposes at any time. Opt-out instructions are included in every marketing communication we send.
You can request a copy of your personal data in a commonly used, machine-readable format so you can transfer it to another service if you choose.
If you believe biggo plus has violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines. Contact us first — we will do our best to resolve your concern directly.
To exercise any of these rights, contact our Data Protection Officer at support@biggoplus.app and mark your message "Data Subject Rights Request." We will respond within 15 business days and may request identity verification before processing your request.
Biggo plus uses cookies and similar tracking technologies on biggoplus.app to ensure the platform works correctly, to maintain your session while you're logged in, and to help us understand how players use the site so we can improve it.
The types of cookies we use include:
Biggo plus does not use third-party advertising cookies or behavioural tracking cookies that follow you across other websites. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform normally.
Biggo plus is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. All registrations require declaration of age and are subject to identity verification.
If biggo plus becomes aware that a registered account belongs to a person under 21, the account will be immediately suspended, all associated personal data will be deleted except where legal retention obligations require otherwise, and any balance will be handled in accordance with applicable Philippine regulations.
If you believe a minor has registered at biggo plus, please contact us immediately at support@biggoplus.app so we can investigate and take appropriate action.
Biggo plus may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by email and/or through a visible in-platform notification at least 7 days before the changes take effect.
The date of the most recent revision is shown at the top of this page. We recommend reviewing this policy periodically. Continued use of the biggo plus platform after the effective date of any revision constitutes your acceptance of the updated policy.
If you do not agree to a revised Privacy Policy, you have the right to close your account and request deletion of your data, subject to our legal retention obligations described in Section 9.
For all privacy-related questions, requests, or concerns, please contact the biggo plus Data Protection Officer. We are committed to responding promptly and treating every privacy inquiry with the seriousness it deserves.
For escalation beyond biggo plus, you may contact the National Privacy Commission of the Philippines, which is the independent authority responsible for enforcing the Data Privacy Act. The NPC's details are publicly available on the official Philippine government website.
We value the trust Filipino players place in biggo plus — and protecting your personal data is part of earning and keeping that trust, every single day.
Your privacy is safe with us
Your personal data is protected under Philippine law and handled with care by biggo plus. Register for free, make your first GCash or Maya deposit, and start playing safely today.